1. About Learning Matters
Who is Learning Matters and what makes it different from other tutoring services?
Learning Matters is an Oregon-based tutoring and academic intervention company helping K–12 students across the U.S. reach their full potential. What sets us apart is our results-driven approach that combines Precision Teaching and customized learning plans backed by data. Our students often see rapid academic gains in just 40 hours of tutoring.
What is Precision Teaching and how does Learning Matters use it?
Precision Teaching is a research-based methodology that tracks fluency and performance through daily measurement and feedback. At Learning Matters, we use it to build momentum and confidence in students—especially those with learning challenges like ADHD, dyslexia, or processing disorders. This data-informed model drives consistent growth across subjects.
How are your educators selected and trained?
All Learning Matters tutors undergo rigorous background checks, onboarding in data-informed instruction, and ongoing training in educational psychology, differentiated instruction, and the Precision Teaching framework.
What Is Learning Matters accredited or certified by any educational institutions? of support do you offer?
While we are not a school or university, Learning Matters partners with charter schools, public schools, and private institutions across Oregon and beyond. Our methods align with national and state standards. Our founder is a TEDx speaker and former board member of the Standard Celeration Society, an international organization for Precision Teaching.
Who founded Learning Matters and why?
Learning Matters was founded in 2011 by Danielle Costa, a passionate educator who saw the need for a safe, structured, emotionally supportive learning environment for struggling students. Her work in both public and private school systems led her to create a solution that merges high standards with high compassion.
Where is Learning Matters based?
Learning Matters is proudly based in Oregon, with local roots in Douglas County, Lane County, and the greater Portland area. While many of our students are located in cities like Eugene, Roseburg, Medford, and Salem, we serve families nationwide through our live, one-on-one virtual tutoring programs. Whether you're in Northern California, Seattle, Boise, or beyond, your child can receive expert academic support—anywhere in the U.S.
What types of students does Learning Matters support?
We support a wide range of learners—from those with learning disabilities and gifted students seeking advanced enrichment. Whether your child is catching up or moving ahead, we tailor our programs to meet their unique learning goals.
Is Learning Matters a good fit for homeschool families?
Absolutely. Many of our families are homeschoolers seeking structured, curriculum-aligned support with expert guidance. We offer diagnostic testing, custom lesson plans, and ongoing progress tracking—all designed to complement your home education goals.
What values guide the Learning Matters team?
Our work is grounded in compassion, consistency, and measurable progress. We value open communication with families, individualized learning plans, and instruction that is student-led and data-informed. We are committed to seeing every student thrive—academically and emotionally.
How does Learning Matters ensure student success?
We combine research-backed methods, and real-time data tracking to make sure each student grows with confidence. Our small daily sessions result in meaningful breakthroughs that accumulate over time.
How can I tell if Learning Matters is right for my child?
If your child has struggled in traditional classrooms, needs one-on-one attention, or has untapped potential, Learning Matters may be the right fit. We offer a free consultation followed by an assessment to identify your child's needs. Following the assessment, we will recommend a custom academic roadmap for success.
2. Getting Started
How do I get started with Learning Matters?
Getting started is simple. Book a consultation on our website or call our team directly. During this first step, we’ll learn more about your child’s needs, explain how our programs work, and recommend the best path forward for academic growth.
What should I expect during the initial consultation?
The consultation is a friendly 20–30 minute meeting where we discuss your child’s learning history, academic goals, and any challenges they’re facing. We’ll explain our approach using Precision Teaching and fluency-based instruction, and share how we personalize each plan.
Do you offer diagnostic assessments or placement tests?
Yes. Every student begins with a diagnostic assessment to identify strengths, gaps, and fluency levels. These assessments guide our custom learning plans and ensure targeted instruction that builds on what your child already knows. Every student is reassessed after 40 hours of tutoring.
How are students matched with tutors or specialists?
We match students based on learning needs, age, subject matter, and personality. All educators are trained in Precision Teaching and emotionally-aware instruction, ensuring every student feels safe, supported, and understood from the start.
Can I choose between in-person and remote tutoring?
Yes. We offer both options. Our live remote tutoring sessions are available nationwide and include learning kits shipped directly to your door. Local families may also access in-person sessions at our Roseburg, Oregon location.
How long does it take to see results?
Most students see measurable progress within their first 40 hours of tutoring. In fact, 97% of Learning Matters students demonstrate noticeable gains in understanding and confidence within just 40 hours. Our data-driven model tracks growth daily, so results are clear, shared, and celebrated early in the process.
Do you offer programs for gifted or advanced learners?
Yes. We customize enrichment plans for high-achieving students seeking accelerated instruction or deeper learning opportunities, especially in math, writing, and reading comprehension.
How much time does my child need to commit each week?
Our most successful programs involve 1 hour, focused sessions—typically 2 to 3 times per week. This format is backed by research in fluency and memory retention, helping students make faster progress with less burnout.
What subjects do you support at the beginning?
All new students start with a fluency-focused foundation in reading and math. From there, we build into writing, test prep, executive functioning, or speech and language, depending on your child’s needs.
Do parents get progress updates or reports?
Yes. We share regular progress data using simple, visual tracking tools like the Standard Celeration Chart. This allows you to see exactly how your child is improving week by week.
Is there a trial period or money-back guarantee?
While we don’t guarantee specific results, we do everything possible to ensure your child is thriving. If after the first few sessions the fit isn’t right, we’ll work with you to adjust the plan or pause services.
3. Services & Subjects Offered
What subjects does Learning Matters offer support in?
We support a full range of academic subjects, including reading, writing, math, and spelling. We also provide speech and language support, and early literacy instruction. Every plan is tailored to your child’s fluency level and goals.
Do you offer tutoring for students with dyslexia, ADHD, or autism?
Yes. Our team specializes in working with neurodiverse learners with auditory processing challenges, and other learning differences. Each program is personalized using research-backed strategies such as Precision Teaching, visual supports, and structured instruction.
Can Learning Matters help students who are ahead of grade level?
Absolutely. We provide advanced academic enrichment for gifted and high-achieving students who need a greater challenge. Whether your child wants to accelerate in math, deepen reading comprehension, or begin early test prep, we create a customized plan to keep them engaged and growing.
Do you provide help with speech and language development?
Yes. Our Speech and Language program supports students with delays in articulation, language processing, fluency, and social communication. We also offer a second-tier course for continued growth and added confidence in communication.
What kind of math support do you offer?
We help students master math from basic number sense to long division, fractions, algebra, and beyond. Our fluency-based math instruction focuses on speed, accuracy, and retention to help students overcome gaps and build strong foundations.
Do you offer help with reading comprehension and fluency?
Yes. Reading is a central focus at Learning Matters. We offer support in phonological awareness, decoding, comprehension strategies, and fluency practice. Our methods help students read with confidence and are especially effective for struggling readers and students with dyslexia.
Can Learning Matters support early learners and preschoolers?
Yes. We work with children as young as 3 to 5 years old, focusing on letter recognition, phonics, early math, and foundational language development. Early intervention gives students the skills and confidence they need to thrive in kindergarten and beyond.
Do you offer support for executive functioning skills?
We do. Many students benefit from coaching in organization, focus, time management, and study skills. Our executive functioning support helps students develop routines, manage their schoolwork, and become more independent learners.
Can Learning Matters help students who are behind in school?
Yes. We specialize in helping students who have fallen behind in reading, writing, or math. Our data-driven and emotionally supportive instruction meets each student at their level and helps them catch up while rebuilding confidence.
Are homeschool students eligible for support?
Absolutely. We support many homeschool families with structured tutoring, custom lesson planning, diagnostic testing, and curriculum alignment. Whether you're leading the instruction or need a partner in the process, we can help.
Do you offer programs for summer or school breaks?
Yes. We offer flexible sessions throughout the summer and during school breaks to prevent learning loss and boost fluency. Whether your child needs to recover lost skills or get ahead, our break-time programs are effective and engaging.
4. Remote and In-Person Learning
Do you offer both remote and in-person tutoring?
Yes. We provide live one-on-one tutoring both in person at our Roseburg, Oregon location and remotely to families nationwide. Each option is designed to give students the same high-quality instruction and individualized attention.
How does remote tutoring work?
Remote tutoring takes place over secure video conferencing. Students receive a Remote Learning Kit with all needed materials, and sessions follow the same structure and personalization as in-person instruction.
What technology is required for online sessions?
Students will need a computer or tablet with a camera, a reliable internet connection, and access to our secure video platform. We provide setup guidance before your first session to make sure everything runs smoothly.
Can we switch between remote and in-person tutoring?
Yes. Families can start with one format and switch to another as needed.
Do you offer in-home tutoring?
In most cases, sessions take place either at our learning center or online.
Is the quality of online tutoring the same as in-person?
Yes. Our remote sessions follow the same proven instructional methods, including Precision Teaching and fluency-based learning. Students progress just as quickly online as they do in person.
Can remote tutoring support students with learning differences?
Absolutely. We adapt our online methods for students experiencing a variety of learning challenges. The Remote Learning Kit includes hands-on tools to keep students engaged and supported.
What safety measures are in place for in-person sessions?
In-person sessions take place in a clean, organized, and supervised environment. We follow safety protocols that protect student well-being and maintain a focused, distraction-free learning space.
Do you offer group or small-class formats?
Most of our sessions are one-on-one to ensure each student receives personalized attention.
How do you keep remote sessions engaging for younger students?
We use interactive tools, hands-on activities from the Remote Learning Kit, and short, focused learning segments. Our tutors are trained to maintain attention and enthusiasm throughout the session.
Can families outside Oregon work with Learning Matters?
Yes. Our remote tutoring is available to students anywhere in the United States. All sessions are live and interactive, allowing us to provide the same personalized support to families nationwide.
What if we have technical issues during an online session?
If a technical problem occurs, your tutor will work with you to troubleshoot right away. If the issue cannot be resolved during the scheduled time, we will reschedule at no additional cost.
5. Scheduling & Flexibility
How flexible are Learning Matters' tutoring schedules?
Very flexible. We strive to accommodate your family's schedule. Whether your child attends public school, homeschools, or has a busy extracurricular schedule, we will work with you to find consistent session times that work.
Can I reschedule or cancel a session?
Yes. We understand that life happens. Sessions can be rescheduled with advance notice, and we do our best to accommodate last-minute changes when possible. Our goal is to make tutoring feel like a support system, not a stressor.
How often should my child attend sessions?
Most students attend 2 to 3 hour long sessions per week, depending on their goals and needs. Our fluency-based instruction works best with frequent, focused practice. We’ll recommend a schedule that matches your child’s pace and maximizes progress.
Do you offer consistent weekly scheduling?
Yes. We encourage families to set recurring session times each week. This consistency helps students build a strong routine, reduces missed sessions, and supports long-term academic growth.
Can we change our schedule after starting?
Absolutely. If your availability changes, just let us know. We’ll work with you to find new time slots that keep your child on track. Our team is committed to being responsive and adaptable throughout your child’s learning journey.
Do you offer tutoring during holidays and school breaks?
Yes. We remain open during most school breaks and some optional sessions during holidays. Many families use these times to boost fluency, catch up on skills, or get ahead before the next term begins.
What happens if we go on vacation?
If you're traveling, we can temporarily pause sessions or switch to remote tutoring if you have internet access. We’ll help your child stay connected to their goals, whether you're across town or across the country.
Do you offer weekend sessions?
Unfortunately no. But we offer weekday availability Monday through Thursday.
Is there a minimum number of sessions required each week?
We typically recommend a minimum of two sessions per week. Plans are built around your child’s needs and your family’s availability.
Can I schedule multiple children in one time block?
Yes. If you have more than one child enrolled, we will do our best to schedule their sessions back-to-back or simultaneously with different tutors. This helps reduce time spent commuting or waiting between sessions.
What if my child is sick or has an emergency?
If your child is sick or something unexpected comes up, just contact us as soon as possible. We will gladly reschedule and ensure that your child stays supported and on track.
Can sessions be held at different times each week?
We prefer each student to remain on a consistent schedule each week, but will work to accommodate any ongoing scheduling conflicts.
6. Results & Progress Tracking
How does Learning Matters track student progress?
We use a combination of daily data, visual charts, and session notes to track your child’s progress in real time. Our team monitors both speed and accuracy in skill areas to ensure your child is mastering content and retaining what they learn.
What kind of results can we expect?
Most students show noticeable academic gains within their first two sessions. Over time, families often report improvements in confidence, focus, and classroom performance. Our approach is built for long-term success and measurable growth.
Will I receive updates or reports on my child’s improvement?
Yes. We provide regular progress updates that are easy to understand. You will receive visual data, session notes, and written feedback to help you stay informed and involved in your child’s learning journey.
How quickly will I see results from tutoring?
Ninety-seven percent of students at Learning Matters show measurable progress within just two lessons. Many continue to build fluency, comprehension, and accuracy at a rapid pace with consistent instruction and support.
Do you use any testing tools to measure academic growth?
Yes. We use diagnostic assessments before and after instruction to measure specific skills and track growth. These tools help us fine-tune instruction and show exactly how far your child has come.
What is a Standard Celeration Chart and why do you use it?
The Standard Celeration Chart is a visual tool that allows us to track learning speed over time. It helps educators and families see progress trends, identify plateaus, and adjust instruction for optimal results.
How do you ensure students retain what they learn?
Our fluency-based instruction focuses on repeated, accurate practice that builds long-term memory. By reaching fluency, students are more likely to remember skills and apply them successfully in school and life.
What do you do if a student is not progressing?
If a student’s progress stalls, we adjust the pace, materials, or approach immediately. Because we track data daily, we are able to respond quickly and make sure every learner stays supported and successful.
Do you share success stories or testimonials from other families?
Yes. Many families have shared their experiences and outcomes after working with Learning Matters. From overcoming reading struggles to making honor roll, our testimonials reflect real growth and parent satisfaction.
How do you define academic success at Learning Matters?
Success means more than good grades. It means a student can read, write, and think confidently, apply their skills independently, and feel motivated to keep learning. We define success by measurable growth and lasting change.
Do you work with schools to track student progress?
Yes. When requested, we can share progress reports or collaborate with your child’s school to support IEP goals, classroom targets, or RTI interventions. Our tracking data makes it easy to show measurable academic growth.
Can I track my child’s improvement between sessions?
Absolutely. Many of our tools allow parents to see week-to-week gains in reading fluency, math accuracy, or skill mastery. We encourage open communication and will walk you through any data or feedback at any time.
7. Pricing, Payments & Packages
How much do tutoring sessions cost?
Our rates vary depending on the program, frequency, and level of support needed. Most families choose a custom plan that fits both their goals and budget. We are happy to discuss options during your free consultation and provide clear pricing up front.
Do you offer packages or discounts for multiple sessions?
Yes. We offer bundled session packages at a reduced rate, making long-term tutoring more affordable. Many families choose these packages to stay consistent while saving on cost per session.
What’s included in the Remote Learning Kit?
The Remote Learning Kit includes all necessary materials for virtual sessions, such as fluency charts, manipulatives, activity cards, and custom workbooks. These tools are tailored to your child’s learning goals and shipped directly to your home.
Do you accept charter school funds or reimbursement programs?
Yes. We work with many charter schools and education reimbursement programs. If you have funds through a school or state program, we can help you navigate the process and provide the documentation required for approval.
Is there a contract or long-term commitment required?
No. While we recommend consistent scheduling for the best results, there is no long-term contract required. Families can pause, change, or end services at any time based on their needs.
Do you charge for missed or canceled sessions?
We have a flexible rescheduling policy. As long as you notify us in advance, we will do our best to reschedule at no additional cost. Repeated last-minute cancellations may result in a charge to protect our tutors' time.
Can I pay as I go or is payment required upfront?
You can choose the option that works best for your family. We offer pay-as-you-go billing, prepaid session packages, and monthly invoicing. All billing is clearly documented and easy to manage.
What payment methods do you accept?
We accept credit and debit cards, electronic bank transfers, and payments from approved education funding programs. Our secure billing system allows you to set up autopay or manage payments manually.
Are Learning Matters services covered by insurance?
In most cases, academic tutoring is not covered by health insurance. However, some speech and language services may be eligible for reimbursement depending on your provider and plan. We can provide documentation if needed.
Do you offer financial aid or scholarships?
We occasionally offer need-based scholarships or reduced rates through partnership programs. If cost is a concern, please ask during your consultation. We will explore options that can help make support accessible.
How do I know which package is right for my child?
After your child completes their consultation and diagnostic assessment, we will recommend a plan that fits their goals, availability, and budget. Our team will explain each option clearly and help you make an informed decision.
What is your refund or satisfaction policy?
Your child’s progress is our priority. If a package has been purchased and the program is not a good fit, we will work with you to adjust the plan, pause sessions, or provide a partial refund when appropriate. We are here to support your family’s success.
8. Learning Challenges & Specialized Support
What support do you provide for children with learning differences?
We provide personalized, research-backed instruction for students with learning differences such as dyslexia, ADHD, autism, auditory processing challenges, and executive functioning delays. Our team meets each student where they are and builds a plan to help them thrive academically and emotionally.
Do you offer educational testing for ADHD, dyslexia, or autism?
Yes. We offer comprehensive special testing services that evaluate for learning challenges including ADHD, dyslexia, dysgraphia, autism spectrum indicators, and processing disorders. These evaluations provide families with clear data and actionable recommendations.
What is the process for a Special Testing evaluation?
The process begins with a consultation to understand your child’s background and current challenges. From there, our team conducts targeted assessments across key areas such as attention, language, memory, and academic skills. Once complete, we review the results with you and create a plan for next steps.
Do you write reports that can be shared with schools or IEP teams?
Yes. We provide detailed reports from Special Testing evaluations that can be shared with schools, IEP teams, or other professionals. These reports are written in clear, parent-friendly language and include data, insights, and individualized recommendations.
Can Learning Matters help if my child already has an IEP or 504 Plan?
Absolutely. We frequently support students who already have accommodations through an IEP or 504 Plan. Our team can align instruction with existing goals or help address gaps not fully covered in school-based services.
Is your staff trained to work with neurodiverse students?
Yes. Our educators and specialists receive ongoing training in supporting students with ADHD, autism, dyslexia, anxiety, and other learning differences. We use evidence-based strategies and emotionally aware instruction that respects each student's needs and learning style.
Do you help with social-emotional learning and confidence building?
We do. Many students with learning differences struggle with confidence, self-advocacy, or classroom anxiety. We integrate social-emotional coaching into our instruction to help students feel safe, supported, and capable of success.
Is tutoring different for students with dyslexia or ADHD?
Yes. Students with dyslexia, ADHD, or processing challenges often need structured, fluency-based lessons with clear routines and immediate feedback. We personalize every session to reduce frustration, build mastery, and promote lasting progress.
What signs should I look for if I suspect a learning challenge?
Common signs include frequent forgetting, slow reading or writing, difficulty following directions, avoidance of homework, or inconsistent performance across subjects. If you notice these signs, we recommend scheduling a consultation to determine if special testing is appropriate.
Can you help students who have experienced school-related trauma or burnout?
Yes. We work with many students who have felt overwhelmed, discouraged, or unsupported in traditional classroom settings. Our emotionally aware instruction helps rebuild trust in the learning process and supports students in regaining confidence and motivation.
Do you support twice-exceptional (2e) learners?
Yes. We specialize in working with twice-exceptional students who are both gifted and have a learning difference. These learners often need advanced material paired with support for focus, organization, or sensory processing. We tailor instruction to balance both areas.
What happens after testing if my child qualifies for additional support?
After your child completes testing, we meet with you to review the results and outline a personalized plan. Whether that includes tutoring, referrals, or coordination with your child’s school, we guide you every step of the way to ensure your child receives the support they need.
9. Curriculum & Customization
Is your curriculum aligned with school standards?
Yes. Our instruction is designed to align with both state and national academic standards. We also incorporate proven learning science and fluency-based methods that go beyond traditional classroom approaches while still reinforcing grade-level expectations.
Can you support homeschool families or alternative learning plans?
Absolutely. We work with many homeschool families and support a variety of educational philosophies. Whether you use a set curriculum or take a more flexible approach, we provide academic structure, progress tracking, and personalized instruction that complements your goals.
How do you personalize instruction for each child?
We begin with a diagnostic assessment to identify each student’s strengths, challenges, and learning style. From there, we create a tailored learning plan with measurable goals, targeted strategies, and content designed to match the student’s pace and personality.
Do you follow Common Core or offer alternatives?
We are familiar with Common Core standards and can align instruction accordingly. However, our primary focus is on skill mastery and fluency, which often exceeds the expectations of any single curriculum. We are happy to adapt to whatever model your school or homeschool uses.
Can I request specific subjects or skills for my child to focus on?
Yes. We welcome parent input and regularly customize plans to focus on specific areas like reading comprehension, essay writing, advanced math, or executive functioning. Our flexible model allows us to adjust as your child grows or needs change.
Do you use pre-made lessons or build custom materials?
We build custom materials and select high-quality resources that match each student’s needs. Every session is guided by real-time performance data, so your child receives instruction that is responsive and personalized, not one-size-fits-all.
What happens if my child is ahead in one subject but behind in another?
We adjust instruction for each subject separately. For example, your child might receive enrichment in math while building fluency in reading. Our individualized approach ensures balanced growth across multiple areas.
Can Learning Matters support children who learn differently?
Yes. We are trained to adapt instruction for students with different learning profiles, including visual, kinesthetic, and auditory learners. We also support students with learning differences such as dyslexia, ADHD, or autism using specialized teaching methods.
Do you offer curriculum planning for homeschoolers?
Yes. We help homeschool families select or structure curriculum, set goals, and stay on track throughout the year. We can supplement an existing program or provide full academic planning with accountability and regular feedback.
Will my child get homework or assignments outside of sessions?
That depends on your preference. We can provide optional take-home practice or integrate learning into daily routines. For students who benefit from extra reinforcement or are preparing for tests, at-home assignments are often recommended.
Can I be involved in choosing the curriculum or materials used?
Yes. We value family collaboration and encourage parents to share what has worked well for their child in the past. Our team is always open to feedback and can adjust the tools and content we use based on your input.
How do you track progress within a custom learning plan?
We use performance data, fluency charts, and regular assessments to measure progress and adapt instruction as needed. You will receive updates and have opportunities to discuss your child’s growth and goals with our team.
10. Trust & Safety
Are your tutors background-checked and certified?
Yes. Every educator at Learning Matters completes a thorough background check before working with students. We also verify credentials and require ongoing training in instructional methods and student safety practices.
Is my child's personal information secure?
Yes. We take data privacy seriously and follow best practices to protect all personal and educational information. Your child’s records are stored securely and are only accessible to authorized team members working directly with your family.
How do you ensure safe learning environments?
We create safe and supportive environments by combining trained staff, structured sessions, and age-appropriate boundaries. Whether in-person or online, sessions are designed to be focused, respectful, and distraction-free.
Are online sessions monitored or recorded for safety?
We do not record sessions unless requested by a parent, but all virtual sessions are conducted using secure video platforms. Tutors follow strict protocols to ensure professional conduct and student privacy at all times.
Can I sit in or observe my child’s session?
Yes. Parents are always welcome to observe or sit nearby, especially during the first few sessions. We encourage communication and transparency so you feel confident and involved in your child’s learning experience.
What kind of training do your educators receive?
Our educators receive ongoing training in areas such as Precision Teaching, fluency-based instruction, emotional awareness, and neurodiverse learning support. We prioritize both academic and behavioral safety in all of our sessions.
Do you follow any specific safety standards for in-person sessions?
Yes. Our in-person sessions follow clear safety protocols including secure check-in procedures, sanitized materials, and supervision guidelines. We also ensure that learning spaces are distraction-free and physically safe.
How do you protect families using virtual tutoring?
We use secure, encrypted platforms for all remote sessions. Each tutor is trained to handle virtual classroom management, and no student is ever left unattended online. We also provide guidance for setting up safe learning spaces at home.
Can I speak with my child’s tutor directly?
Yes. Open communication is encouraged. You can contact your child’s tutor to discuss progress, ask questions, or share concerns. We believe strong partnerships between families and educators lead to the best outcomes.
What happens if a student feels uncomfortable or overwhelmed during a session?
Tutors are trained to recognize signs of discomfort and respond with care. If a student becomes overwhelmed, the session can be paused, adjusted, or rescheduled. We also encourage parents to share any emotional needs or sensitivities before sessions begin.
Do you use student photos or testimonials publicly?
Not without written permission. We will never share student photos, names, or testimonials on our website or marketing materials unless we have your full consent. Your family’s privacy is always respected.
Who can access my child’s records or learning data?
Only the professionals directly involved in your child’s instruction or assessment can access their learning records. If you request a progress report to be shared with a school or therapist, we will provide it with your written approval.
11. For Schools, Districts & Educators
Do you partner with schools or districts?
Yes. Learning Matters partners with public schools, charter networks, private institutions, and educational nonprofits. We offer custom support plans that can supplement in-school instruction, address learning gaps, and align with district goals.
Can Learning Matters support RTI, MTSS, or IEP goals?
Absolutely. Our team is trained to provide intervention services that fit into RTI and MTSS frameworks. We also support IEP goals by reinforcing targeted academic skills through structured, data-informed instruction.
How can school administrators collaborate with your team?
Administrators can reach out for a discovery call to explore partnership options. We are happy to review school needs, provide demo sessions, or build customized support plans for students who require additional help outside the classroom.
Do you offer staff training or professional development?
Yes. We provide professional development workshops in fluency-based instruction, Precision Teaching, student data tracking, and neurodiverse learning strategies. Trainings are tailored for teachers, specialists, and support staff.
Can you provide data to help meet compliance or grant reporting needs?
Yes. We collect detailed academic data for each student and can provide regular reports to support compliance, funding documentation, or school improvement planning. All data is shared in a clear and actionable format.
What grade levels do you support in partnership settings?
We support students in grades Pre-K through 12. Our intervention and enrichment services are most commonly used in K through 8 settings, but we also work with high school students who need academic support or college prep.
Can Learning Matters help with after-school or extended learning programs?
Yes. We can deliver tutoring and academic support during after-school hours, summer school programs, or intersession periods. Our team can adapt services to fit within existing programs or help design new ones.
Do you work with education service districts or county agencies?
Yes. We collaborate with regional and county-level education agencies to provide specialized services, training, and student support. If your agency is looking to expand its intervention or enrichment offerings, we can help.
What makes Learning Matters a strong partner for schools?
We bring years of experience, evidence-based practices, and measurable student outcomes. Our team understands the pressures schools face and is committed to providing flexible, reliable, and research-informed academic support.
Can you work with students during the school day?
Yes. For in-person or remote services, we can schedule sessions during school hours with appropriate permissions. Many schools integrate our sessions into study halls, learning labs, or designated intervention periods.
Do you help schools improve outcomes for underserved or high-needs students?
Yes. We specialize in helping students who have fallen behind, struggle with learning differences, or need more one-on-one attention than the classroom allows. Our services can close achievement gaps and increase student engagement.
How do we start a partnership with Learning Matters?
Start by contacting us to schedule a consultation. We will discuss your school’s goals, review potential models, and create a proposal that fits your needs. Our team is responsive, collaborative, and committed to supporting educators.
12. Contact & Support
How can I contact Learning Matters?
You can reach us by phone, email, or through the contact form on our website. We respond quickly during business hours and are happy to help you schedule a consultation, ask a question, or get started with services.
What if I have questions or need help with my account?
Our team is here to support you. If you have a question about billing, scheduling, progress reports, or materials, simply contact us and we will resolve it as soon as possible. We aim to make every part of your experience easy and supportive.
te meeting where we discuss your child’s learning history, academic goals, and any challenges they’re facing. We’ll explain our approach using Precision Teaching and fluency-based instruction, and share how we personalize each plan.
Do you offer live support or weekend availability?
Yes. We offer live support during regular business hours and limited availability on weekends. If you send a message outside of those times, we will get back to you promptly the next business day.
Can I speak directly with my child’s tutor?
Yes. Open communication is encouraged. You can request a quick call or email update from your child’s tutor at any time. We believe that strong collaboration between families and educators leads to the best outcomes.
What should I do if I need to cancel or reschedule a session?
Yes. We offer both options. Our live remote tutoring sessions are available nationwide and include learning kits shipped directly to your door. Local families may also access in-person sessions at our Roseburg, Oregon location.
Do you offer help with technical issues during remote sessions?
Yes. If you experience tech difficulties during a remote session, our team is available to help troubleshoot. We can provide guidance on device setup, video platforms, and accessing materials so your child stays connected and supported.
Can I request an update on my child’s progress at any time?
Yes. We provide regular updates by default, but you are always welcome to request a more detailed progress review. Our educators will walk you through your child’s growth and answer any questions you have.
How quickly do you respond to parent inquiries?
We typically respond within one business day, and often much sooner. Whether it is a question, concern, or scheduling request, you can expect a timely and thoughtful reply from our team.
Do you have a customer portal for managing sessions and billing?
Yes. We offer a secure online portal where you can manage session times, make payments, and access learning resources. It is available 24 hours a day and makes it easy to stay organized.
Can I refer another family to Learning Matters?
Yes. We love referrals and often offer thank-you gifts or account credits to families who share our services with others. If you know someone who could benefit from support, we would be honored to help.
What if I have a concern or want to give feedback?
We welcome all feedback and take every concern seriously. Please reach out directly to our leadership team. We are committed to making sure every family feels heard, supported, and valued.
Is there a guarantee or satisfaction policy?
We stand behind the quality of our instruction and support. If something is not working, we will do everything we can to adjust your plan, address your concerns, and make it right. Your child’s success is always our priority.