Privacy Policy

Privacy Policy

Effective Date: January 1, 2025

Learning Matters (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [https://www.learningmattersnow.com] and use our services.

By using our services or accessing our website, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

A. Information You Provide to Us

  • Contact Information: Name, email address, phone number, address

  • Student Information: Name, age, grade level, learning assessments, academic progress

  • Billing Details: Payment information (processed via third-party providers)

  • Communication Data: Messages or communications via forms, emails, or chat

B. Automatically Collected Data

  • Device Information: IP address, browser type, operating system

  • Usage Data: Pages viewed, links clicked, session duration, referring URLs

  • Cookies and Tracking Technologies (see Section 6)

2. How We Use Your Information

We use the information we collect to:

The information we collect includes unique identifiers, browser type and settings, device type and settings, operating system, mobile network information including carrier name and phone number, and application version number. We also collect information about the interaction of your apps, browsers, and devices with our services, including IP address, crash reports, system activity, and the date, time, and referrer URL of your request.
  • Provide, personalize, and improve our tutoring services
  • Match students with appropriate educators
  • Monitor student progress and provide diagnostic reports
  • Communicate with families and send updates
  • Process payments and billing
  • Respond to inquiries and support requests
  • Ensure site security and performance
  • Comply with legal obligations

3. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), we rely on the following legal bases for processing your data:

  • Your consent
  • Performance of a contract
  • Compliance with legal obligations
  • Legitimate interests (e.g., improving services)

4. Disclosure of Your Information

We do not sell or rent your personal data. We may share information with:

  • Tutors and Educational Staff: To deliver customized educational services
  • Payment Processors: For secure transaction processing
  • Third-Party Service Providers: For website hosting, analytics, or communication tools (under strict confidentiality)
  • Legal Authorities: When required to comply with applicable laws, court orders, or regulatory requests

5. Children's Privacy (COPPA & FERPA)

We comply with the Children’s Online Privacy Protection Act (COPPA) and the Family Educational Rights and Privacy Act (FERPA). We do not knowingly collect personal information from children under 13 without verifiable parental consent. If you believe your child has provided us with personal information without your consent, please contact us immediately.

All student records are handled in accordance with FERPA guidelines and shared only with authorized guardians, educators, or as legally required.

6. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to:

  • Improve website functionality and performance
  • Remember your preferences
  • Analyze usage trends (via tools like Google Analytics)
  • Facilitate targeted communications

You may disable cookies in your browser settings, but some site functionality may be affected.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with our legal obligations, and resolve disputes.

8. Data Security

We implement industry-standard administrative, technical, and physical safeguards to protect your data against unauthorized access, disclosure, or destruction. While we strive to use commercially acceptable means, no method of transmission over the internet is 100% secure.

9. Your Privacy Rights

Depending on your location, you may have the right to:

  • Tutors and Educational Staff: To deliver customized educational services
  • Payment Processors: For secure transaction processing
  • Third-Party Service Providers: For website hosting, analytics, or communication tools (under strict confidentiality)
  • Legal Authorities: When required to comply with applicable laws, court orders, or regulatory requests

10. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for their privacy practices and encourage you to review their policies before providing any personal information.

11. International Users

If you are accessing our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the U.S. and other countries. By using our services, you consent to this transfer.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with the “Effective Date” at the top. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or your data, please contact us:

Learning Matters Contact:

Email: info@learningmattersnow.com
Website: https://www.learningmattersnow.com
Mailing Address: 188 NW Garden Valley Blvd, Roseburg, OR 97470